Refund and Returns Policy

Returns and Exchange Policy

– Contact us within 14 days of receiving your product to request a return or exchange.
– Items must be unused, in original packaging, and accompanied by proof of purchase.
– Return shipping costs are the customer’s responsibility.
– We may decline returns if items are poorly packaged or damaged during transit.

Important Notes:

– Sale items are *non-refundable and non-exchangeable*, so choose carefully.
– For change-of-mind returns, we offer store credit or an exchange. Refunds (minus any fees) are at our discretion.
– Faulty items are covered under the Consumer Guarantees Act 1993. Contact us for assistance.
– Due to hygiene and safety reasons, we cannot accept returns on items like high chairs, car seats, and bedding.

Contact Kids Mart on email address or contact number of purchase to initiate returns, and we’ll address errors or inaccuracies within a reasonable time. If you have any questions, Please Contact on the email address provided on the website.